Milburn Grange Holiday Cottages

Terms and Conditions

Terms and conditions when booking at Milburn Grange Cottages

Terms and Conditions for Milburn Grange Cottages Our Agreement with You: NOTE CORONA VIRUS An agreement, which incorporates these booking conditions, is formed between us once we have sent your booking confirmation, following you having made a booking either online or by telephone. CORONA VIRUS In regard to a national lockdown been announced by the Prime Minister we will offer to rearrange your booking to an alternative date, dependent on dates further payment may be required. This does not apply if an individual is affected by CORONA VIRUS in which case you should claim on your travel insurance. Payment: NOTE CORONA VIRUS By providing credit/debit card details you are entitling us to deduct any sums due under your booking, and any associated contracts you enter in to with us, using these credit/debit card details. You may contact us at any time to provide different valid card details for future sums due should you so wish. An Initial Payment of £100 for each £500 (or less) of the rental cost per cottage, is due on booking. For online bookings, the first £100 of this Initial Payment will be taken within 24 hours by the booking system. We will then take the rest (if any) of the Initial Payment and send you a confirmation by email. When the Balance Payment of the cost of your booking is due this will be taken using the latest valid credit/debit card details you provided, on or shortly after the last working day before six weeks prior to arrival date. For bookings made with an arrival date less than six weeks ahead the Full Payment is due on booking and will be taken using the credit/debit card details provided before your email confirmation is sent. Corona Virus, NOTE We will still be taking payments 6 weeks before arrival. Any Customer who stops payment or refuses to pay we will take that as you are cancelling our agreement and you will forfeit the deposit. Cancellation and Insurance: NOTE CORONA VIRUS Once you have booked your cottage(s), our agreement with you is a legal contract. If you must cancel and the cottage(s) cannot be re-let, you are still liable to pay for the booking in full (less 15% of the rental cost as an allowance for costs that we will not now incur) even if you cancel before paying the balance. If we succeed in re-letting the cottage for all or part of the period of your booking, we will deduct from you what you owe us (or refund to you if appropriate) any such rentals received, less a remarketing charge of £50, up to a maximum refund of 85% of the rental cost of your booking. For these reasons WE STRONGLY RECOMMEND that you take out insurance for your holiday especially for rebooking after the corona virus. Non-availability of cottage: NON-RELATED TO CORONA VIRUS We would only cancel your holiday if the cottage(s) were unavailable for reasons beyond our reasonable control. IE (flooding, storm damage, no electricity or Heating) We would attempt to offer you alternative accommodation, however if this were either not possible or not acceptable to you then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund. Arrival: Your cottage(s) will be ready for you from 5.00pm on the day of your arrival, unless otherwise agreed in advance. Please do not arrive earlier, as we will be busy preparing cottages and not available to welcome you. Departure: You should vacate your cottage(s) by 10am on the morning of your departure. To assist our cleaners, we ask that you leave the property in a clean / tidy condition and all rubbish is removed and disposed of in the appropriate bin store, any cottages which are not left to the expected standard will incur a further cleaning charge of £40.00 and this will be applied to your account. Departing balance: At the end of your holiday all balances to be settled before you leave, which will include charges for additional coal (the first basket is free), dogs and any other goods, services or damages for which payment has not been made. In the event of an early check out we will deduct any balances from card details on file and email final invoice. Complaints: Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration. Liability: We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you. Damages and Breakages: You are responsible for any breakages or damage you cause to the cottage(s) and its contents. Please report these before you leave, or else we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (e.g., glassware, crockery) if these have been reported but anything above this will be fully reimbursable. All monies will be taken automatically from existing Credit or Debit Details. Website: We make every effort to ensure that the information and cottage descriptions contained on our own and other web sites are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies. Pets: Well behaved dogs over 12 months old (sorry no puppies) are normally allowed in the cottages (except The Studio) and must be declared at the time of booking. Please note that dogs are not allowed in the bedrooms or on the lounge furniture and must not be left in the cottages alone. More detailed 'dog care information is provided on arrival and must always be followed. Electric Vehicle Charging: We do not currently have any facilities for electric vehicle charging, please do not use any outlet on site. (We are currently investigating options available)

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Booking Information